From Monday (1 July) 115,000 customers in Wales will wake up to a new water provider, as Severn Trent brings together all its Welsh customers for the first time under a single company, Hafren Dyfrdwy.
The restructure means Hafren Dyfrdwy will now be servicing all former Dee Valley and Severn Trent customers living in Wales. For former Dee Valley customers in England (Chester area), the new structure will result in services being transferred to Severn Trent Water and for business customers in this area, the restructure brings about another important change: non-household customers will be able to pick and choose their supplier for the first time.
However for non household customers at 34 properties in the Powys area who have already swapped suppliers in the past year, the changes will see their supply moved to Hafren Dyfrdwy, with these businesses no longer eligible to swap supplier unless they use over 50 megalitres a year.