Panel Report - Stakeholder Engagement and Consumer Vulnerability Incentives


The Stakeholder Engagement Incentive drives network companies to engage effectively with stakeholders to inform how they plan and run their businesses.


This report details the scores awarded and feedback from the independent Panel in their assessment of network companies' performance under the 2018-19 Stakeholder Engagement Incentive (for electricity and gas transmission owners as well as gas distribution network companies) and the Stakeholder Engagement and Consumer Vulnerability Incentive (for electricity distribution network operators).


The top three ranked organisations were:


- Western Power Distribution


- UK Power Networks


- Northern Powergrid


https://www.ofgem.gov.uk/publications-and-updates/panel-report-stakeholder-engagement-and-consumer-vulnerability-incentives

Case Studies

South West Water
Thames Water
Irish Water